libraries are not neutral spaces, and neither is the human heart

I’ve heard it in more than one training and workshop that part of customer service is when you’re faced with an unhappy or even irate patron, you should consider what has happened in their day, their week, their life, up until that very moment, that might be causing their distress. If there is an outburst, … More libraries are not neutral spaces, and neither is the human heart

divulging.

Here in the ol’ intertubes, there’s been much hubub about racism and whitewashing in and on books for children and young adults. It’s probably been going on for ages, but I most keenly became aware of it when the controversy over Liar happened. That ended fairly well, with the cover ending up a bit more … More divulging.