I’ve heard it in more than one training and workshop that part of customer service is when you’re faced with an unhappy or even irate patron, you should consider what has happened in their day, their week, their life, up until that very moment, that might be causing their distress. If there is an outburst, … More libraries are not neutral spaces, and neither is the human heart
Want to cash in on the super-popularity of Pinkalicious but don’t want to alienate boys (or, more likely, the parents of boys)? Then throw a Colorlicious party instead! Fans will still get to enjoy the sublime Pinkalicious, but with a bit of variety to cut the cloying gender paradigm. Here’s the program we presented at … More Colorlicious Tea Party Storytime Special
Here in the ol’ intertubes, there’s been much hubub about racism and whitewashing in and on books for children and young adults. It’s probably been going on for ages, but I most keenly became aware of it when the controversy over Liar happened. That ended fairly well, with the cover ending up a bit more … More divulging.